Shipping Policy

Delivery times for orders can fluctuate due to the complex network involved in transporting packages from our fulfillment center to their final destinations. After leaving the warehouse, shipments typically pass through a series of stages that may involve ground or air transport, regional hubs, and carrier-operated sorting centers. While the distance between the warehouse and the delivery address plays a role, many other factors influence transit speed, including carrier capacity, local demand, seasonal spikes, and overall shipment volume. Additional circumstances such as severe weather, natural events, customs inspections, or unexpected transport interruptions may further delay a package. Generally, most orders are delivered within an estimated window of ten to twenty business days, with business days excluding weekends and public holidays. This range is provided for guidance and does not represent a guaranteed delivery date.

Once an order enters processing, shipping details are finalized and cannot be changed. This includes the delivery address and routing information. Packages already handed over to a carrier cannot be redirected or altered, so it is important for customers to review all shipping information carefully before completing checkout. Even small errors, such as missing apartment numbers or incorrect postal codes, can result in misrouted shipments, delays, or returned packages.

After dispatch, responsibility for the package shifts to the carrier. During transit, shipments may pass through multiple distribution facilities, each with varying processing capacities, security measures, and operational conditions. Some locations may experience high volumes, staffing shortages, inspections, or weather-related delays, which can affect overall delivery time. In some cases, carriers may temporarily hold a shipment if additional address verification is required or delivery access is limited.

On rare occasions, items may become unavailable after an order is submitted. In these instances, the unavailable items are removed from the order and a refund is issued for that portion of the purchase. Customers are notified promptly about any changes to their orders.

All orders are shipped with free delivery, regardless of order size or destination. Depending on carrier policies or local regulations, a signature or recipient presence may be required upon delivery. If an initial delivery attempt fails, carriers may attempt redelivery on subsequent days. If repeated attempts are unsuccessful, the package may be returned to us, and the order is typically canceled with a refund issued to the original payment method. Monitoring tracking updates and being present during the expected delivery window can reduce the likelihood of missed deliveries.

Tracking information is available for every order and can be accessed through our website, allowing customers to follow their shipment from processing through final delivery. It is normal for tracking updates to temporarily pause as packages move between facilities or regions.

Certain situations may prevent an order from being processed or shipped, including inventory shortages, unsupported delivery addresses, the need for a physical street address instead of a P.O. box, or issues with payment authorization. Mistakes in billing or shipping information can also result in delays or cancellations.

If an order arrives with items that do not match what was purchased, customers should contact us promptly to initiate a return and refund. Returns for size preference are accepted, but a new order must be placed for the correct size. If shipments appear delayed beyond the estimated timeframe, reviewing tracking information is recommended. For additional support, customers may reach out to loungesfly@outlook.com, and our team will review the situation and provide assistance.