Replacement

We aim for every order to arrive safely and meet customer expectations, delivering the quality and satisfaction anticipated at the time of purchase. While careful attention is given to packing and shipping, unforeseen issues can occasionally occur. If any problem arises with an order, customers should notify us promptly, no later than thirty days from the date the carrier confirms delivery. Reporting concerns within this period allows us to assess the situation quickly and determine the most suitable resolution. Currently, direct exchanges are not available, so each case is reviewed individually for either a potential replacement or a refund based on the circumstances.

When reporting a damaged or incorrect item, providing clear visual documentation is essential. Well-lit photographs that accurately depict the issue help our team understand the situation and expedite the evaluation process. Supplying detailed images from the beginning reduces back-and-forth communication and allows requests to be resolved more efficiently.

It is important to note that not all variations are considered defects. Minor cosmetic differences that naturally occur during production, such as slight paint inconsistencies, small alignment variations, or minor differences in sticker placement, are deemed normal and do not qualify for replacement. These small details do not impact the product’s functionality or authenticity and fall within acceptable manufacturing standards.

Packaging is designed to protect products during transit, but it may sometimes display minor wear, including small scuffs, creases, or surface marks. Such packaging imperfections do not indicate damage to the product itself, and therefore, packaging wear alone does not constitute grounds for a replacement or refund.

Items sold as blind boxes, mystery products, or chase variants are shipped randomly, making it impossible to request a specific character, design, or version. Approved replacements for these items will also be randomly selected, and it cannot be guaranteed that they will match the original variant received.

For apparel purchases, if the item is delivered in the size originally ordered, size-based replacements or exchanges are not offered. Customers are encouraged to review sizing charts and product details carefully before placing an order to ensure the best possible fit.

Orders returned due to incorrect address information, delivery refusal, or other customer-related issues may incur a restocking fee of up to twenty percent of the purchase price. If a delivery issue occurs, customers should contact the carrier directly to arrange redelivery or resolve routing problems. Any additional charges for delivery changes or service upgrades are the responsibility of the customer and are not covered by us.

In cases where a replacement is not feasible because an item is out of stock or discontinued, a refund may be offered instead. All decisions regarding replacements or refunds are made at our discretion, taking into account the specifics of each case and current inventory availability.

For any questions about an order, clarification on these guidelines, or to submit a request, customers may reach out to loungesfly@outlook.com. Our goal is to provide fair, transparent solutions and helpful support, ensuring a positive overall experience even when issues occur.