Return Policy

Our return process is designed to offer customers peace of mind and flexibility when making purchases. We understand that a product may look or feel different in person than it does online, and we want shoppers to feel confident in their decisions. To support this, we provide a thirty-day return window that begins on the day the carrier confirms delivery. This period allows customers sufficient time to evaluate their purchase and determine whether it meets their expectations, preferences, or intended use. Having the opportunity to review an item thoroughly ensures a more comfortable shopping experience and demonstrates a commitment to customer satisfaction.

Items must be returned in their original condition to qualify for a refund. This means products should be unused, unwashed, and free from any signs of wear, damage, or alteration. All components originally included in the shipment—such as boxes, protective packaging, tags, labels, seals, manuals, accessories, and inserts—must be sent back with the item. Returning the full package allows proper inspection and processing of the return. Customers also need to provide proof of purchase, like an order confirmation or receipt, so that the transaction can be verified accurately.

To start a return, customers should contact our support team at loungesfly@outlook.com. Once a request is submitted, the team will review the details to confirm eligibility under the return policy. If approved, a prepaid return shipping label along with detailed instructions will be provided. It is important to use only the supplied label and follow the instructions exactly. Using a different shipping method or modifying the label may cause delays, tracking issues, or failure to receive the return, which could affect refund processing. Our support team is available throughout the process to answer any questions and provide assistance.

We advise inspecting items as soon as they arrive. Prompt examination helps identify issues such as shipping damage, defects, or incorrect products. Reporting any concerns quickly allows us to determine the best resolution, whether that is a refund, replacement, or other solution. Delayed reports may make it harder to verify the original condition and could extend the resolution timeline.

While most products are eligible for return, some may be excluded due to hygiene concerns, safety regulations, or special handling requirements. If there is any doubt about an item’s eligibility, customers should contact us before initiating a return. For exchanges, the original item must be returned and approved first. Once the return is processed, a new order can be placed for the desired replacement, ensuring accurate inventory management and proper handling.

Customers located in the European Union have a fourteen-day cooling-off period, allowing them to cancel or return an order without giving a reason. This right operates alongside the standard return policy, and the same general conditions apply, including that items must remain unused, undamaged, and returned with all original packaging and proof of purchase.

Upon arrival at our facility, returned items are inspected to ensure all requirements are met. Customers are notified once this inspection is complete. Approved refunds are issued to the original payment method, and processing typically takes up to ten business days, though timing may vary depending on the payment provider. If a refund has not appeared within fifteen business days after approval, customers should contact loungesfly@outlook.com for further assistance. The goal of our return policy is to provide a clear, fair, and dependable process, giving customers confidence whenever a return is necessary.